Voice Prompt or Touchtone.
Patients can pay securely using an automated voice system—no live agent needed.
Pay by phone gives patients a guided way to handle a balance by voice or phone keys. The Example keeps each question short and gives a clear next step.
Short, calm, and easy.
The short audio Example uses a warm synthetic voice. The transcript is always visible beside it.
- One question at a time
- No real patient information
- No real hospital name
- Clear synthetic-voice label
Find the right account.
Recall the account instantly with just a phone number or basic info.
No bills to find. No guesswork. Just easy.
Say what happens next.
The Example confirms the selected payment step and makes the next action easy to understand.
- Balance readback
- Payment choice
- Receipt
- Human handoff when approved
A shorter phone-payment example
The approved script is ready. Pick the final Southern voice to create the recording.
Read the transcript
Thanks for calling the EzeePatient Example line. I can help with your balance, payment choices, or statement. Say balance, payment, or statement. Please do not share private patient information in this demo.
What hospital teams ask
Carrie/Kari's approved lines appear exactly. The short supporting explanations are held for final copy and claims approval before indexing.
Is the audio voice a real employee?
No. It is a synthetic Example voice.
Can a patient use phone keys?
Yes. The approved language includes voice prompt or touchtone.
Can this work after hours?
The approved experience includes payment access at night, on weekends, and on holidays.